Report Fraud 

Keep Your Personal Information Safe

Every year, you have the ability to receive a free copy of your credit report. Federal law allows you to obtain your free report from https://www.annualcreditreport.com/index.action. Reviewing your report every year can help you manage potential fraud. Double check that no one has opened an account in your name.

If Bank Central ever contacts you, we won’t ask you for your User ID, Password, Secret Word, account numbers, or credit/debit card numbers —we already know this information. Please call your local Bank Central branch to report scammers that claim to represent the bank. Reporting the incident will help out other customers avoid fraud.

If you suspect that someone is trying to get into your account or if you’re a victim of fraud, please contact us at (719) 309-3339 or cbccustomerservice@centralbank.net.

To report a lost or stolen debit card, please call (855) 401-4599.

Have you received a phishing email?

• Does the email ask you to go to a website and verify personal information?
• Did you not expect an email from the sender?
• Does the email have misspellings or foreign characteristics?
• Does the email accuse you of either winning or doing something?

Bank Central will not ask you to verify your personal information in response to an email. If you answered yes to any of these questions, do not respond or open any attachments. Please forward the email to cbccustomerservice@centralbank.net, then delete it from your inbox.

Did you receive a suspicious phone call or text?

Bad guys will call your phone and state your account has been hacked or deactivated, otherwise known as Vishing. Do not share any personal information, and call us at (719) 309-3339 to report this suspicious activity.

Report fraud to the Federal Trade Commission, or by calling 1.877.IDTHEFT (1.877.438.4338)

File a Police Report

File a police report to help bring criminals to justice. Reporting scammers will help authorities understand the crime and how to prevent it.